1. General Information

The NYZ Café operates from Krishna Lok Phase 1, Lucknow, India.
Our website provides details about our menu, services, offers, and online ordering options.
You can contact us at simranyadav21sy@gmail.com for any queries related to these Terms.

2. Use of the Website

  • You must be at least 18 years old to place an online order.

  • You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of, others.

  • We reserve the right to deny access to our website or services to anyone for any reason at any time.

3. Orders and Payments

  • We offer both online and cash payment options.

  • All orders placed through our website are subject to acceptance and availability.

  • Prices, items, and offers may change at any time without prior notice.

  • Payment failures caused by third-party gateways are beyond our control; we are not liable for such issues.

4. Cancellation and Refund Policy

Once an order is confirmed, it cannot be canceled or refunded as food preparation begins immediately.
If there is an issue with your order (such as incorrect or missing items), please contact us immediately at simranyadav21sy@gmail.com and we’ll review the matter on a case-by-case basis.

5. Delivery Policy

We offer online order delivery through our own team and/or third-party platforms such as Zomato or Swiggy.
Delivery times are estimates and may vary due to traffic, weather, or other conditions.
We are not responsible for delays caused by third-party delivery partners.

6. Menu and Pricing

  • All menu items and prices displayed on our website are subject to change without prior notice.

  • Prices may vary slightly between online and in-café purchases.

  • Images shown on the website are for illustrative purposes only.

7. Promotions and Offers

From time to time, we may provide special offers, discounts, or promotions.
These are subject to specific terms and may be modified or withdrawn at any time without notice.

8. Intellectual Property

All content on this website, including text, images, graphics, and logos, is the property of The NYZ Café and is protected by applicable copyright and trademark laws.
You may not copy, reproduce, or use our content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, The NYZ Café shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
We do not guarantee that our website will always be available, error-free, or secure.

10. Third-Party Links

Our website may contain links to external websites such as Zomato, Swiggy, or Google Maps.
We are not responsible for the content, privacy practices, or accuracy of information on these third-party sites.

11. Changes to These Terms

We may update or revise these Terms at any time without prior notice.
Any changes will be posted on this page with the updated date. Continued use of our website after such updates constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

The NYZ Café
📍 Krishna Lok Phase 1, Lucknow, India
📧 simranyadav21sy@gmail.com
🌐 www.thenyzcafe.com